Due to a set of mistakes made starting in February, I was assessed over $500 in overdraft fees. Each overdraft fee put me deeper and deeper in the hole. On top of the overdrafts, I was assessed up to $70/day in overdraft fees everytime my account remained under 0.
In total, SunTrust has assessed almost $4,000 in overdraft fees to my account. I have written my local branches, e-mailed customer service, and written CEO James Wells at Atlanta headquarters with no response at all.
I have held this account since 1993, when SunTrust was still known as Crestar. They have escalated overdraft fees from $8/instance to $35/instance, with the "bonus" of being hit further when below balance each day.
Though this theft is legal in the United States, it is equivalent of many 1000's of percent interest over the checks and debits I made and was unable to prevent.
If SunTrust reacts positively somehow to my correspondence, I will amend this report.in the meantime, I recommend this bank to NO ONE.
0 comments