Complaint / review text:
In February my wife made an error overdrew our checking account. There were a number of transactions which were over our limit. However we were charged $105 in overage fees on transactions that did not put us in a negative balance. The last item processed on the day did put the account into a negative, so we received overdraft charges on our statement that Suntrust took out of the account which ultimately caused even more items to bounce and we were eventually hit with over $500 in overdraft and insufficient funds charges for $200 in overages. When my wife went to local branch, she was told they did not care if they charged us overdraft charges while we had a positive balance and that each item presented made a overdraft so all were overdrafts. This is just plain stupid. Additionally, my check debit card was suspended and the bank said tough, even after we had a positive balance and will not re activate my Debit card. We have essentially closed our account and will be telling everyone we know not to use Suntrust at all.