Dear Lakshmi,
Your statement " Consignee shifted " is wrong. The address available with you is my own house and permanent address.
My not being available in the house when the courier has visited does not imply Consignee has shifted.
My work involves constant travel but I keep visiting Hyderabad regularly.
If I ever I shift, I will intimated my change of address.
My email has Id has not changed. As per your mail, you are to send me my statement in both formats. I have neither received a email bill statement nor a mail verifying with me if I have shifted.
This is clearly a lapse on your side and I am not liable for your failure. Please see my track record of timely bill payments and review the various phone transcripts with me, which you record. I am neither a defaulter nor an absconder.
I will settle my actual bill but I will not pay any penalties or late fees. It is not the amount but in principle I cannot pay for no fault of mine.
If you have no authority to settle this issue, please give me the mobile number and co ordinates the India head of Credit Cards Division, I will take up this matter with him.
Regards
Sunita Giridhar
Date: Wed, 16 Jan 14:22: 27 0530
From: head. [email protected]
Subject: RE:' Citibank =018-777-992' Bill payment for my credit card
To: [email protected]
Dear Ms. Gridhar,
This is with reference to your e-mail dated January 13.
We wish to submit the following:
* We would like to inform that your Card Account has been registered to receive Statements on both the modes, namely to your Mailing Address and to your email address
Accordingly, we are sending both physical copy and e-statement to the addresses maintained in our records.
However, the physical copy of statements were returned undelivered for the reason "Consignee Shifted".
* For security purpose and to prevent any fraudulent transactions taking place, we have placed your account in a blocked status. Hence the statements for your card account were not generated and sent to you.
* Based on your representation, we have released the blocked and resent the duplicate copy of the Statement for the Month of August to December to the Email address and same got delivered.
* We have not received any payment towards the dues in your card for a considerable period of time.
As a consequence, we have closed your card with effect from December 18.
To date, your card account reflects an outstanding of Rs. 3,868.35.
We request you to effect payment towards this amount.
* As per the terms and conditions, if the payment towards the Total Amount Due does not reach on the Payment Due Date, the system will automatically generate Late Payment Charge and Interest Charges.
In light of the above, we regret our inability to accommodate your request for the reversal of the charge.
Please write to us for any further information / clarification that you may require in this regard.
Sincerely,
Lakshmi S
Head Customer Care - Cards
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