Background
I closed my account in January, and I was told that the check they gave me was valid for 1 year. I deposited the check 7 months later, but I was told that the check was now stale and I could not get my money.
My Response
I called Citibank, and they said to write a letter to reissue the check. I wrote letters including all the details of the account and proof (SSN, current country Driver License, copy of Bank Statement, copy of the check) and asked them to email me when they received the letter.
What I did:
November - Sent 1st letter pack to 100 Citibank Dr, San Antonio, TX 78245.
November January February 2013 - Phoned 1-210-677-0065 asking for the status of the letter. Citibank customer services could not help and did not know what to do either. They said they could not find it out because they do not have any connection with people at 100 Citibank Dr, San Antonio. I even asked whom I should address the letter to, and they did not know.
16 March - Sent 2nd letter pack with track and trace. It was confirmed that Citibank received the letter on 1st April at 10:06 and signed for it. I have not gotten any email or any kind of response from them.
30 March - Phoned 1-210-677-0065 again and was told that they could not help and to just keep sending letters.
6 April, 10 April and 11 April - Put inquiries to myciti.com. RESULT: I got the default response template email back with no relevance to my inquiries.
Citibank is just full of disappointment! I will not recommend Citibank to anybody anymore!
For other customers who have disappointment with Citibank, I recommend this website: http://www.federalreserveconsumerhelp.gov/
I am going to look into that website because I feel Citibank does not treat me fairly and is very ignorant.
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