Complaint / Review
Citibank
Late Fee Charged After Payment Notice Arrived on Deadline Date

On 1 June, I received my card payment notice, and the deadline it gave was 1 June. On 2 June, I paid the statement balance and called Citibank. They insisted that I had to pay a service charge and a penalty. I accused Citibank of deliberately delaying the posting of payment notices to customers.

Last year, I did not receive the e-statement notice, and I told them to send me a hard copy. This month, I did not have the payment notice until the deadline date.