This is to bring into your notice that I am a CitiBusiness cardholder who has been using this card since January and has never defaulted on any payment. I have been facing problems since December, when I didn't receive my bill on time. Subsequently, we called a Citibank representative and asked for the original bill, without which we cannot pay the bill, as it is our accounts department policy. After repeated requests for the original copy of the bill, we finally received a copy via post, and we immediately cleared the account by cheque dated 23.01.2013.
Further, we received a bill for the period 24.12.12 to 22.01.13, and they imposed late payment charges, even after non-delivery of the bill statement on time. After that, we spoke to Citibank representative Mr. Asutosh on 29.01.2013 around 3:00 pm to waive off the unnecessary late payment charges. We were told that the amount shall be waived; hence we started using the card.
However, when we received a bill for the period 23.02.2013 to 22.03.2013, late payment charges were imposed again with some interest. At the same time, they have blocked my credit card. When asked, Citibank gave the same reason and asked us to pay the late payment fees with interest (which I am not liable to) to activate the card, even after confirming that they will waive off the charges.
To conclude, I would want Citibank to waive off the charges in writing and reactivate my card, because I am not liable to pay the extra charges for Citibank's mistake of non-delivery of the bill on time. Until then I would not clear the outstanding amount of Rs. 18838.00.
Kindly treat this matter as urgent. And if I don't get any satisfactory reply/solution to this, I will understand that there is no outstanding amount to pay.
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