Okay, I had a Citibank credit card a couple of years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit card companies because I wanted the payoffs for them.
All my credit cards sent me a statement and I sent them the payment, no problem. But Citibank was different. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement saying I owed them $500. I called them to see if maybe something had gotten messed up with my payment. The rude rep said that I had agreed to a payoff with the representative I spoke to over 6 months earlier. I said, no, I had just asked for a payoff statement to be mailed to me. The rude rep I spoke to this time was not helpful and did not want to help me at all. I asked the rep to send me a copy of the statement that I mailed with my check, and they said flat out no! I asked to speak to a supervisor, and that person was even ruder than the other.
Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount of the payoff. Unfortunately, I didn't make a copy of my statement, but I did make a copy of my check. Dumb on my part.
Over the years, Citibank has sent the bill to a collector and has kept increasing the amount due, apparently by adding interest. It's now over $3000.00. Wow! I never created an online account for my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she could work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.
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