Complaint / Review
Cingular Wireless
Poor Customer Service and Charged for Replacement Phone

Cingular Wireless Rip Off consumers

Our Wireless phone was broken two months after subscribing. We have been using super glue until the last two months of contract period (that was a two years contract) and the phone was so broken that it won't be glued on any more. We called Cingular Wireless, they asked us to pay $20.00 for another phone.

Second, Cingular Wireless's customer service is very poor. They don't try to help customers, for example, when we did not receive the last bill and they refuse to fax us a copy of the bill. They turn around charge us for late fee while we have to call the customer service another day to find out. That was a hard situation because the only time I can contact them is after 9:00 PM EST, but they are closed after 9:00. They ignore customers complaints after I emailed them. They keep sending me bills for the late fees for months but never call or email back or anything.

Poor products, poor service and Cingular Wireless rip people off. That is what I think of Cingular Wireless.

Thank you very much for your help.