Complaint / Review
AT&T Wireless - Cingular
Told to switch every line to Cingular to service broken phone

I am a current wireless customer with AT&T wireless for about 15 years. I always paid my bills on time and own as a business owner 5 cell phone lines. My personal phone now is broken. I went to a "AT&T" Store, which is now a Cingular Store and they tell me flat out the following: We can not service your phone, cause your service is with AT&T.

What happened to: welcome to the family of Cingular... Or... AT&T... Or who is it now??? Anyway the personnel at the Cingular store told me to call AT&T Wireless at 1-800-..., which I did and they answered with "Welcome to Cingular, how may we help you?

I thought I called AT&T? The solution for me would be to switch all my phone lines to Cingular, purchase all new Cingular phones and pay an approx. $18.- per phone line service fee to switch to Cingular. Welcome to the family... What a rip off!!!