A new refridgerator failed in the 3rd week of September and 3 months later I have not had the unit replaced or repaired. It was under warranty at the time. I went to the original store in Pompano mall in Florida and they would not speak with me, they put me on the phone with Sears in Texas. Sears in Texas told me my parts were on back order 90 days. I requested a replacement and was told I had to wait 30 days for replacement of the Unit. It is almost 90 days later and I still have not received the parts needed to repair the unit. I have also not been given a replacement refridgerator. I have made more than 2 dozen phone calls to customer relations to the Texas/Sears facilities as well as dozens of e mails. I received no help
The last time I e mailed Sears customer relations, I was told that the were sold and was no longer liable for this problem.
This is the phone number of the people that do not help their customers
I finally had the refridgerator repaired at my expense and cancelled my account. I had to fight with Sears to cancel my account - they made it as difficult as possible to cancel it. It took over 30 minutes of giving out information then transferring to their retainment division. I was told if I hung up without talking to the retainment division they would not cancel my account.
Bluntly - My account was held hostage/open until I explained to the retainment division what happened.
I am still getting phone calls from repair asking if I have the parts that were on 90 day back order. I have received no parts. When I finally had the unit repaired I was told by the repairman (that I contacted) at the company that makes the refridgerator that the part was in stock and he was out within 2 days to repair it. He did not understand why Sears would say it was on back order.
Sears did not and still has not honored their warranty. This should have been replaced on the 31st day.
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