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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Keyboard Install Locked PC, Then Extra $100 Repair Fee Demanded
- Paid $170 for Phone Diagnostics, Only $100 Refunded
- Computer Held Three Weeks Before Shipping to HP, Returned Damaged
- Video Card Job Took Over a Week, $69.99 Diagnostic Fee Charged Anyway
- Charged $70 Diagnostic, Quoted $320, Local Man Fixed PC for $50
- Optimization Service Broke Desktop and Support Calls Went Nowhere
- Told Support Plan Customers Wait Two Weeks Unless Paying $69 Extra
- Files Missing After Data Transfer, Over $400 Paid and Computer Worse Off
- Gateway Computer Repaired Repeatedly, Motherboard Replaced Twice in a Year
- Cancelled $189 Charge After Technician Could Not Fix Simple Problem
- Computer Returned Factory-Fresh After Destructive Restore Erased Files
- Mac Specialist Visit Left Email and Software Broken, Delays Followed
- Blue Screen of Death Right After $250 Router Installation Visit
- Service Plan Bought but Monitor Problem Unresolved for Nearly Two Months
- TV Installation Needed Special $485 Cable Claim That Stores Denied
- Over 80,000 Files Missing After Computer Repair and Data Backup
- Paid $199 Upfront, Told Major Problems, $40 Video Card Fixed PC
- Motherboard Diagnosis Changed to Hard Drive, Then Told to Buy XP
- Paid $185 and Told Data Unrecoverable, Then Recovered Myself
- Business and Personal Files Deleted During Virus Removal, Data Fee Demanded