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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paid $70 for Diagnosis Then Computer Sat Untouched for Eight Days
- Laptop Repair Promised in 3-5 Days Took Over 16 Days
- Black Tie Protection Loaner TV Never Delivered After 17 Days
- Washer Repair Canceled and Rescheduled Repeatedly Since December
- Laptop Repair Wiped Data and Store Refused Recovery Disc Help
- Four Months of Delays on Warranty TV Repair That Made It Worse
- Laptop Hard Drive Warranty Refused After Five Store Trips
- Paid $299 for Computer Fix That Did Not Last
- Refrigerator Repair Dragged On for Eight Days With No Callbacks
- Laptop Repair Quoted $299.95 Then Billed $581.77
- Plasma TV Delivery Never Showed and Account Was Cancelled
- TV Installer Left Knife Cuts in New Kitchen Tile
- Charged $199.99 Twice for Virus Repair That Was Preventable
- Paid $60 Service Fee and PC Came Back Without Its Screws
- Sharp TV Service Plan Repair Delayed Since September, Calls Unanswered
- Paid $200 for Virus Removal but Networking and Files Were Damaged
- Files Wiped During Malware Removal and Backup, Only $100 Refunded
- Desktop Held Over Three Weeks, Phones Never Answered, Cab Fares Spent
- Laptop in Repair for 56 Days While Wrong Part Keeps Being Fixed
- Computer Formatted During Video Card Install, All Data Lost