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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Install Visit Followed by Lost Callbacks and Denied Warranty Coverage
- Hard Drive Billed $90 Plus $129, but 11 Software CDs Not Installed
- Files Erased, Programs Removed and Computer Held Over Four Weeks
- Network Failed, New Hard Drive Died in a Week, Data Retrieval Charged
- Refused to Honor $500 Platinum Service Plan, Wanted $954.97 for Repairs
- Quoted $199 to Remove Viruses, Printer Problem Was USB 2.0 Driver
- Lemon Laptop Repaired Four Times in Nine Weeks Under Warranty
- Laptop Needed Three Repairs for One Problem, Lid Warped and Part Broken
- Told Processor Was Bad but Windows Repair Fixed It Myself
- Told Software Issue on Wiped Drive, HP Chats Showed Hardware Fault
- Power Plug Warranty Repair Ended With Replaced Hard Drive and No OS
- Reformat Refused but Laptop Returned With Everything Erased
- Told Data Unrecoverable, Friend Recovered It Using $20 Adapter
- Laptop Hard Drive Replacement Failed Twice, Damaged Disk Not Returned
- iPod Warranty Repairs Failed Three Times, Device Dropped and Scratched
- Wireless Setup for $169 Failed and Promised Callback Never Came
- Toshiba Laptop Motherboard Repair Cost $640, Then Burner Failed
- Home Visit Skipped Required Security Updates and $125 Not Refunded
- Laptop Hard Drive Swap Returned With Broken AC Adapter, Manager Denied Help
- Data Lost and Drive Unreadable After Simple Font Repair