Last year I purchased a computer for my daughter from Best Buy with service support from Geek Squad. The sale person told me that I am better off with Geek Squad support because Geek Squad would fix everything; unlike the Gateway support.
The first time I called for support the phone agent could not help, and she had no idea how to even address the issue. I would up calling my business technician who fixed the problem in 30 seconds.
The next time I called the support line they said they had to send out a technician, and there would be a charge. I called my business technician and he fixed the problem in under 5 minutes over the phone.
The computer is running slow and shuts down. I brought the computer into Best Buy's Geek Squad portal August 3rd. The representative at the desk, told me it would take two weeks to be looked at because the paying customers would bump' my computer. So, I am not a paying customer now? However, he told me for only $69.00 they would look at my computer in 24 hours. Huh? What did I pay support for?
I stopped by yesterday, August 6th and said I had to have the computer by August 14th (2 weeks) as my daughter is going to college. He said that he could not make any promises; other computers are coming in for service. Ok, so now I need to keep my computer there indefinitely until they decide to fix it? This is your business model piss the customer off enough until they pay for the service.
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