My husband purchased a 1200.00 tv from this store and saleman Michael. He paid several extra hundred dollars to have it installed. When the bill was totalled it was over 2000.00. Then... When the Geek Squad came out to install it they lied to my husband and told him we would have to pay 485.00 more for some speical cable that was code for our area to install it in the wall.
My husband let them install it leaving the cable outside the wall. He was upset that the saleman did not tell him the cables he needed were extra. After they installed it Len called the store and talked to the salesman, a female store manager that was very snippy and had no business working in customer service. He told him he was unhappy that they would try and rip people off like that.
The next day he went to several tv stores in town to find out what special cable he needed for this code that was requied. They ALL told him there was no such code and the cable was not needed to go into the wall. When Len confronted The Geek Squad and Best Buy with that they just blew it off.
They hung the tv crooked and left finger prints all over it and did a very unprofessional job. Len made them come back out and when the installer showed up Len asked him how he could sleep at night knowing he was telling lies and ripping people off. The installed got mad and left. Once again, a shoddy job of professionalism. I work in customer service department for my company and if anyone ever performed their job in that way they would be finding the door. The people at Best Buy told Len that they didn't make a cent off tv sales so they made it up in cables. The same cable they were trying to force Len to buy for 200.00 could be bought across the street for 10.00. When the installed came out before he got mad and went away Len asked him to give him the number to the cable so he could purchase it somewhere else at a reasonable price. THIS WILL BLOW YOU AWAY!!! He couldn't do it because that was a cable Best Buy makes themselves. LOL
What a bunch of bologna. They are just stealing from people. Len paid an extra 300.00 to have an IN WALL installation and did not get it and they are refusing to credit it back to his credit card. Is that stealing or what? I hope the media contacts us... Because there have been plenty of people witness this outright theft. We don't need a Best Buy in Longmont if they cannot treat people honest and fair.
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