My computer was not reading/writing cd/dvds. A minor problem, but I had only purchased the tower 2 months prior to this, so I decided to ship it to HP while it was under the 1 year MFG warranty. I turned my desktop tower over to GS and went on vacation. 3 weeks later I called and asked about the status of my repair, because online it was telling me it hadn't even shipped out yet. They told me that the system online was slow, and that it had shipped.
I called back the next day because I have actually had issues with best buy before, and the status was still not saying shipped out. This time, the lady on the phone told me that it was pending my approval to be shipped out! I was very frustrated, and I told her that was what I brought it in for 3 weeks ago! So FINALLY they ship it, and this is what my schedule looks like online: (actual)
Date Time Status Description
08/21/08 3:01pm Received Repaired product is ready for pick-up at the Geek Squad Precinct within your Best Buy store
08/21/08 2:43pm Shipped Product is complete and has been shipped from the repair location back to the store
08/20/08 9:35am Final Inspection, Awaiting Shipment Product is ready for final inspection and shipment
08/20/08 8:57am Parts Received Parts have been received and product is being repaired
08/16/08 6:12am Received Product has been received at the repair location and is being assigned to a Geek Squad Agent or a certified technician for repair 08/12/08 7:27pm
Shipped Product has been shipped to the repair location
07/24/08 12:37pm Checked In Product has been checked in and is awaiting shipment
After I saw the new status that my desktop had been received by geek squad, (I checked daily) I decided to give them a call. (The line rang all day long until about 1:30). And I was then told that my tower was received damaged from HP. They told me that they would ship it out that night back to HP for the repair since they didn't have the equipment to repair it there. I told them to ship it immediately, and that I would appreciate it if they didn't hold it for 3 weeks this time. I was very frustrated, the woman on the phone apologized for my issues and hung up. This is all I know so far.
*Update coming whenever I get my computer back and it is properly fixed.
Warning to all Best Buy shoppers - Geek Squad is incompetent!!! Do NOT pay for their service! If you have no choice and have to deal with a manufacturer's warranty, be wary of their stupidity and call every day to make sure they are doing their job!!
0 comments