A couple of weeks before the end of the fall semester at CU Boulder, my daughter's laptop failed. The error indicated that an operating system could not be found. My distraught daughter called me and I send her to the Best Buy in Boulder.
After seven days and $185, they told her the hard drive and CD-Rom were bad and had to be replaced. They also told her that they could not recover any data and that she could send the drive to a company that specializes in data recovery.
We traded laptops through the mail. I went to the local electronics store and purchased a SATA cable/connector so that I could connect her hard drive to my computer. I then purchased GetDataBack from Runtime.org and in one afternoon recovered everything from the drive, reformated it, and reloaded it. The drive and CD-Rom have worked perfectly since.
I wrote to Best Buy and got the following response:
"Richard,
Thank you for contacting Best Buy about your daughter's computer. I'm Amanda with Consumer Relations.
I am very sorry to hear about any dissatisfaction you have with the Geek Squad at our Boulder store. Best Buy tries to provide the best service to all of our customers. I apologize that we did not meet your expectations. I have filed a formal complaint about your daughter's experience. Your email and concerns will be provided to our management team for internal review.
Also, I would be unable to refund your daughter. Geek Squad services are non-refundable. I apologize for any inconvenience.
Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns.
Best Wishes from Best Buy,
Amanda and the Consumer Relations Team"
I should state that I am an applications database programmer, but I have never attempted anything like this before. It mystifies me as to why the experts couldn't get this right because of how simple it was for me. Amanda states that their services are non-refundable. Well, they obviously didn't do anything except take my daughter's money.
We will never take another thing to them. The Geek Squad is nothing but a legal way to take advantage of people and rip them off.
0 comments