After reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. My computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. Then i went to put my compact card reader in the usb port (a day later), and nothing happened. I called geek squad to find out what happened and they said i would need another appt (4 hour window) but there were none available for about 5 days. Last wednesday, i sat home from 4pm until 7:30 pm when a dispatcher (not even the person who was supposed to come here) said he was running late and that i would have to reschedule because he doesn't work after 8pm, but there no appts again for another 5 days. I went to best buy (where i had paid $189 for the service) and they said there's nothing they could do. I finally had someone here today (yes, on a beautiful saturday afternoon) and after an hour or so, he said he couldn't fix the problem... All i needed was for a program to be reenabled. Bottom line, i cancelled the charge on my cc, had a friend come over and restore it back to an earlier date... Why didn't the geek do that???
They suck!!!
Just go to craigslist and find a computer techie who's in college (at least they could use the money.)
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