I purchased a Desktop Computer from Best Buy in 2005 and for some stupid reason I also purchased an in home service plan from the Geek Squad. Up until recently the computer worked fine but now that I am having a monitor issue I am finding it impossible and very frustrating to get the computer fixed. After bringing the monitor into Best Buy they could not diagnose the problem. I then brought the whole computer into Best Buy, still nothing. I have had multiple Geek Squad Agents out to my house and they still could not diagnose the problem.
The mother board on the computer has been replaced twice, the monitor was sent to HP for 2 weeks, I lost sound on my computer after the mother board was replaced and still nothing. This ongoing saga has kept me without a functioning computer for almost 2 months. I have written a complaint e-mail to Best Buy corporate and have gotten no response back. I have called corporate to complain and I talked to the G.M. Of the Best Buy store. I think with as much cash as I have dropped in that store over the years I should be getting gift cards to Best Buy. If I had a bad experience at a restaurant I would be compensated, I have been put through hell with this company.
As of this writing the computer issue is still not resolved. I have spent countless hours on this problem and have still not received any resolution. The Geek Squad's customer service is laughable and in my opinion a total failure of a system to empower their employees to give proper customer service. If you ever have dealt with them you know they are famous for "I will have to check" or "let me talk to a supervisor and get back to you" I guess the supervisors never have any answers either.
At this point I payed $200.00 of my hard earned money to be completely annoyed and irate with this company. Don't ever, ever under any circumstance buy a performance service plan from this company unless you want to be very frustrated and ripped off.
The Geek Squad and Best Buy is just a never ending field of red tape that will strangle you and who has time for this crap anyway? I could have just taken the computer to a mom and pop computer store where their people might actually know something about computers, dropped it off and would have probably had it back in a week or two. Don't you just love when corporations control everything. It's really fun getting stuff done isn't it?
0 comments