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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- $400 Insurance Plan Did Not Prevent Six Weeks of Repair Delays
- Washing Machine Repair Needed Three Visits and Still Not Fixed
- Misdiagnosed Hard Drive Failure Led to Costly Repair Options
- Backlight Inverter Part Delays and Conflicting Information on Sharp TV
- Motherboard Repair Cost $279 and Claimed Virus Was Not Found by Scans
- Hard Drive Replaced Unasked and Not Returned Unless $259 Is Paid
- 30 Day Guarantee Not Honored After $229.99 In-Home Repair Failed
- Charged $150 Diagnostic Fee for Technician Who Only Checked Serial Number
- MacBook Sent Out Repeatedly, Never Fixed, and Held Over Shipping Fee
- Laptop Repair Delayed Weeks and Returned With Blown Power Cord
- Quoted $50 or More to Fix Computer Fan That Costs Under $20
- Notebook Repair Closed Without Notice and Shipped the Wrong Way Repeatedly
- Standard Service Contract Laptop Repair Took Two Months for Bad Memory
- Computer Tune-Up Left Data Files Unusable and Pictures Lost
- Dryer Parts Never Located and Replacement Approval Reversed After Weeks
- Notebook Repair Estimate Jumped to $1,600 and Computer Never Returned
- Gateway Laptop Keys Keep Falling Off After Three Repairs
- Gateway Laptop Sent Out Five Times and New Problems Kept Appearing
- Hard Drive Replaced Without Authorization and Laptop Withheld Pending Release
- Digital Camera Repair Entered as Camcorder and Delayed Six Weeks