I was lucky enough to receive a 32 inch Sharp Aquos LCD tv as a wedding gift from my dad, who also purchased the 4 year service aggreement from the Geek Squad. The screen on the tv started going black, but I could still hear the sound so I thought it was the cable company. After 2 cable companies, I did a search no the tv and found that this is common with this tv.
Luckily, I thought, I have a service plan, and so I called the geek squad. They sent a tech, I was told that I needed a new mother board in the tv, they ordered it and called to set up my appt. When it came in. I received a call at 8am the morning of my appt. And was told that the box my part came in was stepped on and damaged, so they needed to re-order the part.
That was Sept. 26. Today is Nov. 4th - I have not received even 1 phone call from them, but have made over 10 calls to their service dept. I have been on hold for more than 45 minutes on one call, have asked to speak to supervisors, with no response, until today, and last week was told that my new part had come in and they scheduled a repair for today.
They scheduled this repair without notifying me and had I not called I would not have known that they were even coming. Today - no one called between 7 and 8am as they said they would, so of course I called. I had to work so I need to reschedule my appt. And they told me the next available appt. Was not until Nov. 18th.
I told them that this was unacceptable, that I wanted an appt. For the 6th. I was told that they would have a supervisor call me within 4 hours, and guess what? No one called. I called again, actually spoke to a supervsor (i think) and was told that they would call me tomorrow to confirm that an "expert tech" would be out on the 6th.
They also gave me another number to call after I asked who to call just in case I don't receive a call from them tomorrow. I'm hoping that this will go down as planned on the 6th, but after reading everything here - I'm not holding my breath. I did have someone put in a replacement request, but that has not been approved or denied as of today. It's really sad - but I will say that I will NEVER do business with Best Buy again.
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