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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Camera order delayed with wrong lens and late credit
- DVD changer exchange refused, suspected repackaged used item
- Replacement printer returned scratched and broken after repair plan
- Former operations lead describes misleading sales practices
- Wrong ethernet card sent and refund not issued
- Extended warranty repair denied as physical damage
- Laptop screen flicker never fixed after three repairs
- eMachines rebate denied, each company blames the other
- Unexpected $33 debt cancellation fee on 6 months same as cash plan
- Reward Zone certificates and rebate check never received
- 15% restocking fee charged on GPS unit despite policy
- Rude, unhelpful sales staff at Potomac Yard store
- Refrigerator repair under warranty took a month
- Two $150 laptop rebates rejected despite correct receipts
- Selective bag checks treat some customers like criminals
- Gas stove installer never showed and refund runaround
- Mail-in rebate not received after 8 week wait
- Rebates denied on three computers, one per household limit
- Laptop repaired three times under extended warranty still faulty
- Rebates never received after three mail-in submissions