Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Customer data exposed through in-store kiosk security flaw
- Phone warranty did not cover battery and no refund offered
- Water bottle part broken after refrigerator delivery
- Reward Zone rewards promised on two refrigerators never received
- Laptop sold with wrong accessories and service plan promises broken
- CD player installation left blinkers broken, costly repair
- Online camera order not found at store after long wait
- Dynex surge protector warranty refused at Yorba Linda store
- Former employee describes magazine charges and forged signatures
- Warranty promises replacement after three repairs but none given
- Returned computer package missing software and exchange refused
- Reward Zone credits promised after appliance purchase never issued
- Computer warranty repairs repeated and replacement refused
- Factory stereo not returned after aftermarket installation
- Putting numbers ahead of employee & customer health
- 15% restocking fee on camera and employees surrounding husband
- Memory card rebate never received after buying two cameras
- Sprint rebate denied after salesperson said she qualified
- Restocking fee on damaged Sony laptop and Household Bank dispute
- Former truck driver says damaged goods were loaded at distribution center