I recently purchased all new stainless steel appliances for my kitchen at Best Buy - paid cash. The salesman, Greg, was very helpful and courteous. The appliance manager, Sherman, was wonderful to work with. The delivery guys were impressive. All of the appliances were delivered according to schedule and in great shape.
My problem lies with the installation guy and the snotty girls at the Best Buy "customer service" desk. We were promised the installer for our new gas stove would call no later than Friday and the appliances would be hooked up on Saturday when they were delivered. The installer did not call as promised, nor did he show up. My husband spent a great deal of time trying to unhook our old gas stove so we could have the new one brought into the house from our driveway.
We proceeded to call the Best Buy store several times to locate the installer. The girl at "customer service" would put me on hold for 10-20 minutes at a time and would simply ignore my requests to speak to a manager. 3 times she disconnected my phone call. At one point the same young lady actually told me that I needed to drive by the store that day to see how busy they were - they did not have time to take my phone call or find the installer for our new stove. So much for guarantees and promises!
My husband and I were able to find someone else to hook up our gas stove. We went into the Best Buy store and got the run-around because we wanted a refund on the $162.50 we paid for the installation that never took place. Very frustrating! I was told a refund check would be mailed because of "policy" (ie. Amounts over $100 cannot be refunded in the store). However, we have an original receipt showing my husband received a cash refund for well over $100 the prior week from the very same girl at "customer service". Still waiting for those refunds and rebates we were promised.
I brought these issues up with Tess at Best Buy's main customer service hoping to bring resolution to the matter. She was rude and (politely) called me a liar about the refund and did virtually nothing to redeem her company. We exchanged a few nasty emails. I am beyond shocked! This is customer service? This is making your cash-paying customers happy and ensuring they will return? I don't think so! Tess, as I told you in my prior email, one unhappy customer will tell 10 people and so on and so forth. I'm telling my ten people and imagine my shock when I brought this issue up in the law office where I work - gosh! There were some unsatisfied Best Buy customers here too!
0 comments