After much searching, I found a Sony Playstation 2 listed as "in stock" on Best Buy's website, but only as part of a bundled package which included an extra controller and memory cards (2). I placed in my online cart and completed the purchase. I received an email within an hour stating that the items would be shipped within 3 days. I checked my email Inbox again after about another hour. I had a new email from Best Buy. This one stated that the Playstation 2 itself was out of stock and would be back-ordered. The other items included in the bundle would be shipped.
I immediately called the customer service (sic) line where I found it very difficult to locate the correct combination to speak to an actual person to cancel the order. (I could back-order the product anywhere without purchasing any bundle).
After several attempts, all within 90 minutes of the received "out of stock" email, I finally reached a human being. This representative told me that the other bundle items had already been shipped. This was obvioulsy untrue, but they would not cancel the entire order, only the back-ordered portion, which was my entire reason for ordering from them.
I was then informed that because I was cancelling the PS 2, the other items in the bundle would now be charged to me at their full retail price (an increase of $5.00 per item). I would be allowed to return the items to a Best Buy store for a refund — except for shipping charges — which I would have to 'eat.' So, I ordered and cancelled, but in the end, I will be required to make a trip to my local Best Buy (my time obviously having no value what-so-ever), return the items, and be credited my price, less the shipping charges.
All this occurred because their web site, which should be 'real time' and not accept orders for out of stock items without advising said status, accepted my order and 'shipped' within moments of having received said order... Oh yeah, right!
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