» Business & Finance » Complaint / Review: The Home Depot Credit Services - Moved money to higher interest rate. #299956

Complaint / Review
The Home Depot Credit Services
Moved money to higher interest rate

I have a major purchase plan through my home depot account. THIS HAS A PROMOTIONAL INTEREST RATE OF 15.48 December I paid off all other parts of my Home Depot account to avoid interest penalties. I left the Major Purchase plan, and began paying it down monthly. Each month I received my Home Depot statement, the Credit service moved money from Major Purchase Plan to A higher interest rate, 15.48 to 21% for no reason. I called and dealt with there customer relations and account services people 6 times. Om April 3rd " Susan" said "you're account is a mess", I said I know because you people have no idea what you R doing. Susan replied I will fixed this and promised to follow up on it and Guaranteed me it would be fixed by 04/18 and she would follow up on 04/21. When the new statement arrived it showed her adjustments, however it also had a new amount transferred to the higher interest rates. 21.00 % On 04/28, Again I contacted account services and was told by Debbie that all new accrued interest gets applied at the higher interest rate. I told her that thats ILLEGAL because the company is double dipping to which she replied thats the way the SYSTEM works. Of course I realized she had no clue what she was talking about so I requested to Speak to the "ACCOUNT SPECIALIST"."SANDY" Her first words were I don't know why this is doing this but I will Take care of this, the same thing SUSAN said on 04/03.

Offender: The Home Depot Credit Services

Country: USA   State: Iowa   City: DES MOINES
Phone: 8006770232

Category: Business & Finance


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