Independent profile — not affiliated with Home Depot

Home Depot

Home Depot is The Home Depot, Inc., an Atlanta, Georgia home improvement retailer that its 10-K says operated 2,359 stores in the U.S., Canada and Mexico at the end of fiscal 2025. This page lists where to take a problem, the BBB and Trustpilot figures as displayed on 2026-10-20, a 2026 Connecticut Attorney General release on help for Wren Kitchens customers, earlier regulator actions, pending court dockets and 978 archive consumer posts from 2000 to 2014.

COMPLAINTS978
VERIFIED PHONE800-466-3337
LAST CHECKED2026-10-20
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 978 historical complaints about Home Depot, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

installation, contractor or special-order project complaints (keyword match)returns, refunds, rebates or warranty disputes (keyword match)delivery delays or damaged merchandise (keyword match)credit card, financing or billing disputes (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 1444 reviews, 10987 complaints
Trustpilot: 7008 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Headquarters2455 Paces Ferry Road Atlanta GA 30339
EDITORIAL

Home Depot complaints: where to take a problem

This page was checked on 2026-10-20. homedepot.com returned an 'Access Denied' page to our automated browser that day, so we could not read the company's return policy, price-adjustment, installation or credit pages and do not quote them here. Use the Customer Service pages on homedepot.com or the store, and keep order numbers, receipts, contracts and screenshots.

  • Company line. The corporate Contact Us page says under Customer Questions: 'call 1-800-HOME-DEPOT (1-800-466-3337)', and links to homedepot.com/c/customer_service (read 2026-10-20).
  • Installation and special-order projects. Archive complaints about kitchens, flooring, roofing and windows often name the store and a contractor or manufacturer. The company's own contract or order documents, which we have not read, say who is responsible for the work; ask for them in writing.
  • Card charges. If you paid by credit card, your card issuer's dispute process is separate from the retailer's. The Connecticut Attorney General's October 5, 2026 release describes Home Depot helping customers of a third-party showroom tenant file credit card chargebacks (see the regulator section).
  • Financial products. The CFPB complaint page says it accepts complaints about credit cards, credit reports, debt collection, mortgages and other listed products, online or at (855) 411-2372 (Monday to Friday, 9 a.m. to 6 p.m. ET).
  • State attorney general. Home Depot is headquartered in Georgia. The Georgia Consumer Protection Division site lists consumer complaints at (404) 651-8600 and toll-free in Georgia at (800) 869-1123, Monday to Friday, 8 a.m. to 5 p.m. ET. Other states' attorneys general take complaints for stores located there.
  • BBB. BBB accepts complaints through the profile listed on this page (read 2026-10-20).
EDITORIAL

Regulator actions and relief: Wren Kitchens, data breach, lead paint rule

Connecticut Attorney General, October 5, 2026 (Wren Kitchens customers). The release says Wren Kitchens 'abruptly filed for bankruptcy on April 24', that it had ten independent showrooms inside Home Depot stores in Connecticut, and that 'Home Depot did not own Wren, and the Wren pop-ups were independently operated.' It says Home Depot 'voluntarily assisted 286 customers, resulting in $1.235 million in relief': $303,000 in credit card chargebacks and $932,000 in gift cards or checks for customers who received only part of an order. the release says Home Depot will continue to offer help to Connecticut customers through October 31 (2026) at [email protected]. The release also reports 30 percent off special-order cabinets, 5 percent off special-order countertops and three-year no-interest financing at the Wren showroom stores. This was voluntary assistance announced by the Attorney General, not a court order or settlement.

Multistate data breach settlement, November 24, 2020. Connecticut's release says the attorneys general of Connecticut, 45 other states and the District of Columbia obtained a $17.5 million settlement from Home Depot over a 2014 breach in which malware captured payment card data from self-checkout customers 'between April 10 and September 13, 2014.' Home Depot agreed to security measures including a qualified Chief Information Security Officer reporting to senior executives and the board, encryption, two-factor authentication, penetration testing, staff training and a post-settlement security assessment. The release does not state an admission of liability.

Lead-safe renovation rules (EPA, DOJ and three states). In United States v. Home Depot U.S.A., Inc., No. 1:20-cv-05112-MHC (N.D. Ga.), a consent decree was entered by the court on April 22, 2021 (the signature page reads 'SO ORDERED' with that date). It provides for a civil penalty of $20,750,000, of which $19,218,000 is payable to the United States, $750,000 to Utah, $50,000 to Rhode Island and $732,000 to the Massachusetts Department of Labor Standards. The decree states that the defendant 'does not admit the allegations set forth in the Complaint.' Home Depot's Form 10-K for the year ended February 1, 2026 says the decree was formally terminated in the fourth quarter of fiscal 2025 and that stipulated penalties paid under it totaled approximately $1.7 million, which it says it collected from third-party installers.

EDITORIAL

Who operates Home Depot

The Home Depot, Inc. is a Delaware corporation that, according to its Form 10-K for the fiscal year ended February 1, 2026, was incorporated in 1978 and has its Store Support Center (corporate headquarters) at 2455 Paces Ferry Road, Atlanta, Georgia 30339, telephone (770) 433-8211. The 10-K says that at the end of fiscal 2025 it operated 2,359 stores in the U.S. (including Puerto Rico, the U.S. Virgin Islands and Guam), Canada and Mexico, and that it also provides home improvement installation services and tool and equipment rental. The filing's Legal Proceedings item states that the company 'is party to various legal proceedings arising in the ordinary course of its business' but not one that management believes will have a material adverse effect on its financial position, results of operations or cash flows.

BBB's page for The Home Depot lists a different incorporation date (1979-03-26) from the 10-K's year (1978); we report both as each source states it. Complaints and lawsuits against a retailer of this size involve many separate stores, contractors and manufacturers; a case or complaint naming one of them does not describe the whole company.

EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

As displayed on 2026-10-20, BBB shows The Home Depot (headquarters and corporate-owned locations) as a BBB Accredited Business with an A+ rating, '10,987 complaints in the last 3 years' and '3,539 complaints in the last 12 months', and a customer review score of 1.15 out of 5 from 1,444 reviews. Trustpilot shows 1.7 from 7,008 reviews on an unclaimed profile and says it does not fact-check reviews. These are different measures from different sources and are not combined here. BBB notes that displayed complaint text might not represent all complaints filed.

This site's archive links 978 approved consumer posts dated 2000 to 2014 to Home Depot as the subject; they are individual accounts, not findings. A further 71 archive posts that name Home Depot together with a card issuer, a manufacturer or another company are linked as related, not as primary. Keyword counts across the primary posts (a post can fall under several): 429 mention installation, contractor or special-order projects; 394 returns, refunds, rebates or warranties; 231 delivery or damaged merchandise; 165 credit cards, financing or billing; 45 employment matters. The archive also contains positive reports. 15 near-identical re-submissions were not linked.

EDITORIAL

Court cases

In re Home Depot ALPR Litigation, No. 3:26-cv-03103 (N.D. Cal.). CourtListener shows the case docketed April 10, 2026 (cause listed as a diversity removal petition), with defendants Home Depot U.S.A., Inc. and The Home Depot, Inc. The docket shows a motion to dismiss filed August 14, 2026 with a hearing set for October 19, 2026 (we did not check the outcome); a case management order of September 1, 2026 setting a jury trial for May 22, 2029; an amended complaint filed September 14, 2026; and an order entered September 21, 2026. The docket entries we read do not state the claims. According to the Daily Journal (April 2026), the complaint, which was removed from Contra Costa County Superior Court, alleges that Home Depot used Flock Safety license plate cameras in its California store parking lots without proper notice or safeguards, in violation of California Civil Code Section 1798.90; these are allegations, not findings. We did not find a ruling on the merits. Allegations are not findings.

Cabanlit v. Home Depot, Inc., No. 1:26-cv-02241 (N.D. Ill.). CourtListener's copy shows a complaint filed February 27, 2026, a motion to dismiss for failure to state a claim entered May 11, 2026, and a last known filing on June 11, 2026; the entries we read do not state the claims and show no ruling. CourtListener's copy may be incomplete.

Many other individual suits naming Home Depot U.S.A., Inc. appear on federal docket sites as of 2026-10-20; we do not list them. Cases are described only as the dockets we opened show them; we did not search state courts.

EDITORIAL

Is Home Depot Legitimate?

The Home Depot, Inc. is a publicly traded Delaware corporation (NYSE: HD) that files annual reports with the SEC, with headquarters at 2455 Paces Ferry Road, Atlanta, Georgia, and, per its Form 10-K, 2,359 stores at the end of fiscal 2025. BBB lists it as accredited with an A+ rating while also displaying 10,987 complaints over three years; Trustpilot displays 1.7 from 7,008 reviews. The regulator actions summarized above (a 2020 multistate data-breach settlement and a 2021 lead-paint consent decree in which the defendant did not admit the allegations) are separate from any single customer's experience. This page does not rate the company; check your own order, contract and card statement and use the channels above.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
In re Home Depot ALPR Litigation
Docket 3:26-cv-03103		U.S. District Court for the Northern District of CaliforniaFiledFiled — no final outcome recorded

Docketed April 10, 2026 (removal). Defendants Home Depot U.S.A., Inc. and The Home Depot, Inc. filed a motion to dismiss on August 14, 2026 (a hearing was set for October 19, 2026; outcome not checked); an amended complaint was filed September 14, 2026; an order was entered September 21, 2026. The docket entries read do not state the claims and show no ruling on the merits as of 2026-10-20. Allegations are not findings.

Source
Cabanlit v. Home Depot, Inc.
Docket 1:26-cv-02241		U.S. District Court for the Northern District of IllinoisFiledFiled — no final outcome recorded

Complaint filed February 27, 2026. CourtListener's copy shows a motion to dismiss for failure to state a claim entered May 11, 2026 and a last known filing on June 11, 2026. The entries read do not state the claims and show no ruling. CourtListener's copy may be incomplete. Allegations are not findings.

Source
United States v. Home Depot U.S.A., Inc. (lead renovation rules consent decree)
Docket 1:20-cv-05112-MHC		U.S. District Court for the Northern District of Georgia—
SettledSettled

Consent decree entered by the court on April 22, 2021 (Document 15, signature page 'SO ORDERED') in an action by the United States, Utah, Rhode Island and the Massachusetts Department of Labor Standards. Civil penalty $20,750,000; the decree states the defendant 'does not admit the allegations set forth in the Complaint.' Home Depot's Form 10-K for the year ended February 1, 2026 says the decree was formally terminated in the fourth quarter of fiscal 2025.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Home Depot U.S.A., Inc.
EDITORIAL

Frequently Asked Questions

What is Home Depot's customer service phone number?

The corporate Contact Us page says under Customer Questions: 'call 1-800-HOME-DEPOT (1-800-466-3337)' (read 2026-10-20). It also links to the Customer Service pages on homedepot.com, which our automated browser could not open on that date.

Who owns Home Depot?

The Home Depot, Inc. is the registrant on the Form 10-K for the fiscal year ended February 1, 2026 and its common stock trades on the NYSE under the symbol HD. Lawsuits name Home Depot U.S.A., Inc. alongside The Home Depot, Inc. (for example the N.D. Cal. docket in 3:26-cv-03103).

Where is Home Depot headquartered?

The Form 10-K gives the Store Support Center (corporate headquarters) as 2455 Paces Ferry Road, Atlanta, Georgia 30339, telephone (770) 433-8211.

What does BBB show for Home Depot?

As displayed on 2026-10-20, BBB's profile for The Home Depot (headquarters and corporate-owned locations) shows 'BBB Accredited Business', rating A+, '10,987 complaints in the last 3 years', '3,539 complaints in the last 12 months' and 1.15 out of 5 from 1,444 customer reviews. BBB page data lists accreditation as 1989-05-15.

What does Trustpilot show for Home Depot?

As displayed on 2026-10-20, Trustpilot shows 1.7 from 7,008 reviews for The Home Depot (www.homedepot.com) on an unclaimed profile, and says 'we don't fact-check reviews'.

Is Home Depot responsible for Wren Kitchens orders?

The Connecticut Attorney General's October 5, 2026 release says 'Home Depot did not own Wren, and the Wren pop-ups were independently operated.' It also says Home Depot voluntarily assisted 286 Connecticut customers, resulting in $1.235 million in relief, and would continue to help Connecticut customers through October 31 (2026) [email protected]. Whether another customer qualifies depends on the company's program, which we have not read.

Did Home Depot settle with attorneys general over a data breach?

Connecticut's release of 11/24/2020 says the attorneys general of Connecticut, 45 other states and the District of Columbia obtained a $17.5 million settlement over a 2014 breach that, per the release, exposed the payment card information of approximately 40 million customers, and required security measures. The release also says that under a separate class action settlement Home Depot established a $13 million fund and that the claims filing period has closed. The release does not state an admission of liability.

Who issues the Home Depot credit card?

The Form 10-K says the company has agreements with third-party service providers who directly extend credit to customers, manage its private label credit card program and own the related receivables, and that the agreement with the primary provider expires in 2028. The 10-K does not name the provider, so card disputes go to the issuer named on your card statement; for financial-product issues the CFPB route below applies.

Where can I file a complaint about Home Depot outside the company?

Options listed on the sources we opened: BBB through its profile; the Georgia Consumer Protection Division at (404) 651-8600 or (800) 869-1123 in Georgia; your own state's attorney general; and, for credit card or other financial-product issues, the CFPB at (855) 411-2372. Check each agency's current page before filing.