Independent profile. Not owned, sponsored or endorsed by Home Depot.

Home Depot Reviews, Complaints & Contacts

Home Depot is The Home Depot, Inc., an Atlanta, Georgia home improvement retailer that operated 2,359 stores in the U.S., Canada and Mexico at the end of fiscal 2025. This page covers how to reach the company and where to escalate a problem, BBB and Trustpilot figures, regulator actions, pending class actions over shelf prices and parking-lot license plate cameras, and 920 published complaint reports linked to this profile.

REVIEWS & COMPLAINTS920on USAComplaints · none in last 3 yrs · latest 2014
WEBSITEhomedepot.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Corporate & press

Other contacts

VERIFIED

Locations

  • Headquarters2455 Paces Ferry Road Atlanta GA 30339
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
The Home Depot, Inc.
Founded
1978
Business type
Home improvement retailer (stores, online orders, installation services and tool rental) headquartered in Atlanta, Georgia, operating stores in the U.S., Canada and Mexico
Website
homedepot.comSource: The Home Depot corporate Contact Us page, link to homedepot.com customer service, checked 2026-11-01
Headquarters
Atlanta, GASource: The Home Depot Form 10-K for fiscal 2025, cover page and Item 1, checked 2026-11-01

The Home Depot, Inc. is a publicly traded Delaware corporation (NYSE: HD) that files annual reports with the SEC, with headquarters at 2455 Paces Ferry Road, Atlanta, Georgia, and 2,359 stores at the end of fiscal 2025. BBB lists it as an accredited business with an A+ rating and 10,981 complaints in the last three years; Trustpilot shows 1.7 from 7,038 reviews. Past regulator matters include a 2020 multistate data-breach settlement and a 2021 lead-paint consent decree in which the company did not admit the allegations and which was terminated in fiscal 2025. None of this rates the company. If you have a problem, keep your order number, receipt, installation contract and card statement, and use the contacts and escalation steps on this page.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, headquarters profile
1,435 reviews · 10,981 complaints · BBB business grade A+ · average customer rating 1.15 / 5
TrustpilotAll reviews on the unclaimed profile
7,038 reviews · TrustScore 1.7 / 5
EDITORIAL

Complaint Themes

installation, contractor or special-order project complaintsreturns, refunds, rebates or warranty disputesdelivery delays or damaged merchandisecredit card, financing or billing disputes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 920 historical complaints about Home Depot, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

BBB's headquarters profile for The Home Depot shows a BBB Accredited Business (accredited since 1989) with an A+ rating, 10,981 complaints in the last 3 years and 3,537 in the last 12 months, and an average customer review score of 1.15 out of 5 from 1,435 reviews. BBB notes that the complaint text it displays might not represent all complaints filed. Trustpilot shows a TrustScore of 1.7 from 7,038 reviews on an unclaimed profile and states that it does not fact-check reviews. BBB's letter grade is BBB's own assessment based on factors such as complaint volume and how the business responds, while the review scores are customers' star ratings; the figures come from different sources and are not combined here.

920 published complaint reports are linked to this profile. They are individual customers' accounts, mostly from the 2000s, not findings. Posts that name Home Depot together with a card issuer, a manufacturer or another company are listed separately as related reports. The archive also contains positive reports.

Had an experience with Home Depot? Tell other people what happened.

Submit a Complaint
EDITORIAL

Home Depot complaints: where to take a problem

Start with the store that made the sale or the online order, and put the problem in writing. Keep the order number, receipt, installation contract, delivery paperwork, photos and the names of the people you spoke to. If you get no answer, escalate in this order.

  • Customer service. Call 1-800-HOME-DEPOT (1-800-466-3337), the number the company's corporate Contact Us page gives for customer questions, or use the Customer Service pages on homedepot.com. The corporate headquarters (Store Support Center) is at 2455 Paces Ferry Road, Atlanta, GA 30339, telephone (770) 433-8211.
  • Installation and special-order projects. For installations sold by Home Depot, the company acts as the general contractor and the work is done by licensed and insured third-party installers, so a complaint about the installer's work goes to Home Depot under your installation contract.
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    Ask for a copy of the contract and any change orders in writing. In states that license home improvement contractors, the state licensing board also accepts complaints.

  • Card charges. If you paid by credit card and were charged for goods or services you did not receive or accept, dispute the charge with your card issuer in writing. Under the Fair Credit Billing Act the issuer must receive your billing-error notice within 60 days after it sent the first statement showing the charge; send it within that window even if your issuer's own dispute process allows longer.
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    Home Depot store cards are issued by an outside lender, so disputes on those cards go to the lender named on your statement.

  • Credit cards and financing. Complaints about a credit card or financing plan can go to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or (855) 411-2372, 9 a.m. to 6 p.m. ET, Monday through Friday.
  • State attorney general. File with the consumer protection office in your state; USA.gov lists every state's office at usa.gov/state-consumer. Home Depot is headquartered in Georgia, where the Attorney General's Consumer Protection Division takes complaints online at consumer.georgia.gov or at (404) 651-8600, toll-free in Georgia (800) 869-1123, 8:30 a.m. to 5 p.m. Monday through Thursday and 8:30 a.m. to 4 p.m. on Friday.
  • Federal Trade Commission. Report deceptive pricing, advertising or sales practices at ReportFraud.ftc.gov. The FTC does not resolve individual disputes but uses reports in its investigations.
  • BBB. BBB forwards complaints to the company through its profile for The Home Depot and publishes the response.
EDITORIAL

Regulator actions and relief: Wren Kitchens, data breach, lead paint rule

Wren Kitchens customers in Connecticut, 2026. Wren Kitchens ran ten independently operated kitchen showrooms inside Connecticut Home Depot stores. According to the Connecticut Attorney General, Wren filed for bankruptcy on April 24, 2026, leaving customers with unfinished kitchens and undelivered products, and Home Depot did not own Wren. At the Attorney General's request, Home Depot voluntarily provided $1.235 million in relief to 286 Connecticut customers: $303,000 through credit card chargebacks it helped them file and $932,000 in gift cards or checks for customers who received only part of their order, plus discounts and no-interest financing at the stores that hosted Wren showrooms. The window for Connecticut customers to ask for this help closed on October 31, 2026. It was voluntary assistance, not a court order or settlement.

More on regulatorsShow less

Multistate data breach settlement, November 24, 2020. The attorneys general of Connecticut, 45 other states and the District of Columbia obtained a $17.5 million settlement from Home Depot over its 2014 data breach, in which malware on the point-of-sale system captured the payment card data of customers who used self-checkout lanes between April 10 and September 13, 2014; the release puts the number of affected customers at about 40 million. Home Depot agreed to keep a qualified Chief Information Security Officer reporting to senior executives and the board, and to safeguards including encryption, two-factor authentication, penetration testing, staff training and a post-settlement security assessment. A separate consumer class action created a $13 million fund for documented losses; its claims period ended in 2016.

Lead-safe renovation rules (EPA, Justice Department and three states). In United States v. Home Depot U.S.A., Inc., 1:20-cv-05112-MHC (N.D. Ga.), the court entered a consent decree on April 22, 2021 over lead-safe work practices in Home Depot's installation business. It set a civil penalty of $20,750,000: $19,218,000 to the United States, $750,000 to Utah, $50,000 to Rhode Island and $732,000 to the Massachusetts Department of Labor Standards. The decree states that the company 'does not admit the allegations set forth in the Complaint.' Home Depot's 10-K for the year ended February 1, 2026 says stipulated penalties for failures by third-party installers totaled about $1.7 million, which it collected from those installers, and that the decree was formally terminated in the fourth quarter of fiscal 2025.

EDITORIAL

Court cases

Court records

In re Home Depot ALPR Litigation, 3:26-cv-03103 (N.D. Cal.). The case was removed from Contra Costa County Superior Court and docketed in federal court on April 10, 2026, against Home Depot U.S.A., Inc. and The Home Depot, Inc. According to the Daily Journal, the complaint alleges that Home Depot used Flock Safety license plate cameras in its California store parking lots without the notice and safeguards required by California's automated license plate recognition law. The plaintiffs filed an amended complaint on September 14, 2026, and Home Depot moved to dismiss it on October 29, 2026; the docket shows no ruling on that motion. A case management order sets a jury trial starting May 22, 2029. A second proposed class action over the same parking-lot cameras, Schmierer v. Home Depot U.S.A., Inc., 3:26-cv-03967, was filed in the same federal court on May 1, 2026. These are allegations, not findings.

More on the lawsuitsShow less

Cabanlit v. Home Depot, Inc., 1:26-cv-02241 (N.D. Ill.). An Illinois shopper filed this proposed class action on February 27, 2026. The complaint alleges that shelf-price signs in Home Depot stores advertised lower prices than customers were charged at checkout, and seeks refunds, damages and an injunction under the Illinois Consumer Fraud and Deceptive Business Practices Act, the Illinois Uniform Deceptive Trade Practices Act, other states' consumer protection laws and unjust enrichment. A motion to dismiss for failure to state a claim was filed May 11, 2026; the docket shows no ruling on it. These are allegations, not findings.

If a register price is higher than the shelf tag, show the tag to a cashier or the customer service desk before paying, and check your receipt before you leave the store.

PUBLIC RECORD

Court & Public Records

In re Home Depot ALPR Litigation

Filed

U.S. District Court for the Northern District of CaliforniaDocket 3:26-cv-03103Source ↗

Filed — no final outcome recorded

Allegations are not findings.

Case details: In re Home Depot ALPR LitigationShow less

Removed from California state court and docketed in federal court on April 10, 2026, against Home Depot U.S.A., Inc. and The Home Depot, Inc. A case management order of September 1, 2026 sets the close of fact discovery for September 2, 2028 and a jury trial starting May 22, 2029. The plaintiffs filed an amended complaint on September 14, 2026, and Home Depot moved to dismiss it on October 29, 2026; the docket shows no ruling on that motion. The complaint, as reported by the Daily Journal, alleges that Flock Safety license plate cameras in Home Depot's California parking lots were used without the notice and safeguards required by California's automated license plate recognition law.

Cabanlit v. Home Depot, Inc.

Filed

U.S. District Court for the Northern District of IllinoisDocket 1:26-cv-02241Source ↗

Filed — no final outcome recorded

Allegations are not findings.

Case details: Cabanlit v. Home Depot, Inc.Show less

Proposed class action filed February 27, 2026 by an Illinois shopper. The complaint alleges that shelf-price signs in Home Depot stores showed lower prices than customers were charged at checkout, and brings claims under the Illinois Consumer Fraud and Deceptive Business Practices Act, the Illinois Uniform Deceptive Trade Practices Act, other states' consumer protection laws and for unjust enrichment, on behalf of nationwide, Illinois and multi-state classes. A motion to dismiss for failure to state a claim was filed May 11, 2026; the docket shows no ruling on it.

United States v. Home Depot U.S.A., Inc. (lead renovation rules consent decree)

Settled

U.S. District Court for the Northern District of GeorgiaDocket 1:20-cv-05112-MHCSource ↗

Settled

Home Depot agreed to a $20,750,000 civil penalty and to changes in how its installation business handles lead-safe work; the decree states that the company 'does not admit the allegations set forth in the Complaint.' According to Home Depot's Form 10-K for the year ended February 1, 2026, the final stipulated penalty payment was made in the second quarter of fiscal 2025 and the decree was formally terminated in the fourth quarter of fiscal 2025.

Case details: United States v. Home Depot U.S.A., Inc. (lead renovation rules consent decree)Show less

Consent decree entered by the court on April 22, 2021 in a case brought by the United States for the EPA, with Utah, Rhode Island and the Massachusetts Department of Labor Standards, over lead-safe renovation work practices.

EDITORIAL

Who operates Home Depot

The Home Depot, Inc. is a Delaware corporation, incorporated in 1978, with its Store Support Center (corporate headquarters) at 2455 Paces Ferry Road, Atlanta, Georgia 30339, telephone (770) 433-8211. Its Form 10-K for the fiscal year ended February 1, 2026 reports 2,359 stores at the end of fiscal 2025 in the U.S. (including Puerto Rico, the U.S. Virgin Islands and Guam), Canada and Mexico. Besides selling home improvement products and building materials in stores and online, it sells installation services and rents tools and equipment. For installations such as flooring, cabinets, countertops, water heaters, windows and HVAC, the 10-K says Home Depot acts as the general contractor and the work is done by licensed and insured third-party installers. Its private label credit cards are run by outside companies that extend the credit and own the accounts; the agreement with the primary card provider expires in 2028. The subsidiary that does business as The Home Depot is Home Depot U.S.A., Inc., which is why many lawsuits name it as the defendant.

In its 10-K the company says it is party to various legal proceedings arising in the ordinary course of business, none of which management believes will have a material adverse effect on its financial position, results of operations or cash flows. With thousands of stores and outside installers, a complaint about one store, installer or product line describes that transaction, not the company as a whole.

VERIFIED

Company Relationships

  • Affiliated withHome Depot U.S.A., Inc.
EDITORIAL

Frequently Asked Questions

What is Home Depot's customer service phone number?

1-800-HOME-DEPOT (1-800-466-3337). The company's corporate Contact Us page gives this number for customer questions and links to the Customer Service pages on homedepot.com. The corporate headquarters line is (770) 433-8211.

Who owns Home Depot?

Home Depot is owned by its public shareholders: The Home Depot, Inc. is a publicly traded company whose common stock is listed on the New York Stock Exchange under the symbol HD. Its main U.S. operating subsidiary, which does business as The Home Depot, is Home Depot U.S.A., Inc., so lawsuits often name both companies.

Where is Home Depot headquartered?

In Atlanta, Georgia. The company's Store Support Center (corporate headquarters) is at 2455 Paces Ferry Road, Atlanta, Georgia 30339, telephone (770) 433-8211.

What does BBB show for Home Depot?

BBB's headquarters profile for The Home Depot shows a BBB Accredited Business since May 15, 1989, with an A+ rating, 10,981 complaints in the last 3 years, 3,537 complaints in the last 12 months and an average customer review score of 1.15 out of 5 from 1,435 reviews.

What does Trustpilot show for Home Depot?

Trustpilot's profile for The Home Depot (www.homedepot.com) shows a TrustScore of 1.7 out of 5 from 7,038 reviews. The profile is unclaimed, meaning the company does not manage it, and Trustpilot states that it does not fact-check reviews.

Is Home Depot responsible for Wren Kitchens orders?

Wren Kitchens was a separate company. The Connecticut Attorney General's October 5, 2026 release states that Home Depot did not own Wren and that the Wren showrooms inside Home Depot stores were independently operated. After Wren filed for bankruptcy, Home Depot voluntarily assisted 286 Connecticut customers with $1.235 million in chargeback help, gift cards and checks; its offer for Connecticut customers closed on October 31, 2026. Wren customers in other states who paid by credit card can dispute the charge with their card issuer and can contact their state attorney general.

Did Home Depot settle with attorneys general over a data breach?

In November 2020 the attorneys general of Connecticut, 45 other states and the District of Columbia announced a $17.5 million settlement with Home Depot over its 2014 data breach, which the Connecticut Attorney General says exposed the payment card information of about 40 million customers who used self-checkout lanes. Home Depot also agreed to specific information security measures. A separate consumer class action set up a $13 million fund for documented losses; its claims period ended in 2016, so no new claims can be filed.

Who issues the Home Depot credit card?

An outside lender, not Home Depot itself. The company's Form 10-K says third-party service providers extend the credit directly to customers, manage its private label credit card program and own the card balances, and that the agreement with the primary provider expires in 2028. The filing does not name the provider, so send billing disputes to the issuer named on your card statement; complaints about the card can also go to the Consumer Financial Protection Bureau.

Where can I file a complaint about Home Depot outside the company?

After writing to Home Depot, you can file with the consumer protection office in your state (USA.gov lists them at usa.gov/state-consumer); Home Depot's home state office is the Georgia Consumer Protection Division at consumer.georgia.gov or (404) 651-8600, toll-free in Georgia (800) 869-1123. For a credit card or financing problem, dispute the charge in writing with your card issuer within 60 days after the statement showing it was sent, and file with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or (855) 411-2372. Deceptive pricing or advertising can be reported to the FTC at ReportFraud.ftc.gov, and BBB accepts complaints through its profile for The Home Depot.

Where do I find Home Depot jobs and ask about an application?

Open positions are searched on careers.homedepot.com, which also has a Check Application Status section. The Home Depot corporate Contact Us page lists (866) 698-4347 for questions from careers.homedepot.com applicants.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

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