I broke my phone. I was in Texas at the time and went to one of their local stores. The salesman talked me into buying their insurance. Allegedly, it didn't matter if I got the phone wet, dropped it, etc... It didn't matter, the insurance would replace my phone. When I tried to use the insurance only TWO days later for the junk phone that I bought, they would not honor it. I showed them my receipt and they still argued with me and told me that I didn't have insurance. I tried to explain to them that I was a disabled veteran and as a result of my service, I could no longer handle confrontation. Yet, for the next hour and a half, I argued with the salesman. I had to buy another phone. My VA is not that much. I am on a fixed income.
After spending $170 on another phone, they called me a couple of hours later and apologized and said I did have insurance. They wouldn't let me return the phone, though. They said they'd mail me another. Now, I have two phones and am still paying for insurance, although I already have an extra phone. At this point, I would be happy for half of the cost of my phone, even.
ATT will not even call me back. If you go to their website, they won't even list a mailing address for their corporate office. When you call, you get bounced from one department to another. My wife died almost a year ago and they won't let me cancel her line because "it's under contract." This is the absolute most crooked company that I have ever done business with.
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