Radio Shack Insurance RIPOFF
My wife and I purchased a Video Samsung cellphone for our 14 yr old daughter for Christmas, my wife and I stated several times we wanted the same type of insurance we had with ATT&T..."LOST or STOLEN" Insurance as she was only 14 yrs old.
We were with the salesman for approx 45 min, picking out the phone, and doing the paperwork, as he was trying to sell us add-on phones, accessories, airtime, etc (commission minded) my wife informed him again on the type of insurance we wanted, "LOST or STOLEN" insurance.
We left with the phone, activation, pretty happy customers. A month later her phone was stolen from school. I called Radio Shack to see how I went about getting a new phone. They told me I wasn't covered, that I had bought "their" insurance which covered repairs and batteries.
I called the home office, the district manager, the Regional Manager, and the store manager, and the Salesperson himself who didn't even recognize us. They said it would cost me $117.00 to get another phone with the insurance we were supposed to have it would have been $35.00 (Radio Shack told me $50.00) which we just found out, which I said I would pay... BUT they want $117.00. The salesperson never mentioned radio shack insurance.
I filed a complaint with the BBB and we are awaiting word from them, So beware. They do get a commission from selling "their" RadioShack insurance on our receipt it says 1 24 In Warranty CARRY 1 $49.99 (Sprint Replacement insurance is $48.00).
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