Complaint / Review
Tripp Trailers & Customs
Defective Product

Ordered a Golf Cart Trailer from Tripp Trailers & Customs in Kennewick, WA. BEWARE. Owner, Bill comes off as a guy who will take care of you but when something goes wrong, he's a different guy. I ordered a custom tilt golf cart for my new 4-seater golf cart. I shared all specifications with him. He stated he's built these in the past and will have no issues. Although the build took longer than promised, I still purchased the trailer. Took it home. The next day I tried to load my cart and found out it won't tilt when I drive up on it. Then when I back the cart off of it, the trailer drops early and slams under the cart. I was forced to drag the cart off. Then I tried to see how it handled with the cart on it. I drove about 1/4 mile from my house and the left wheel fell off dragging the trailer along the asphalt. I contacted Bill and he swore up and down that this never happens and that he would build me a new trailer and make this right. He said he thought maybe it was a disgruntled employee messing with the lugs because he lost 2 wheels while pulling his trailer. AGAIN, the trailer wasn't being built on-time, so I asked for an ETA or a refund. He offered a full refund. Over the next week, he wouldn't pay so I gave him a deadline. He responded with, I should file a claim with my insurance company. He claims to be a man of his word but clearly is not and doesn't back his product. Just plays the blame game. I'd buy from a more reputable company. Trac Pac has been around a while, but he bought the company, didn't start it which means quality control may be slipping away from the Trac Pac name.