On January 5 at 6:42 pm, I shipped two packages from Florida to California from The UPS Store #2881 at 11110 W Oakland Park, Sunrise, FL 33351. I paid extra to have the employee, Simon, pack them professionally with all the proper supplies the shop carries. I watched the employee doing his job, but he was short of what they call peanuts. In his words, he said he would complete the packing the next day and ship it.
I paid for the packaging, plus insurance, and the shipping total was $260.76, trusting the store.
A few days later one of the packages arrived. The other could not be found. Eventually the other package arrived, packed differently and with broken and missing parts.
We filed a complaint with the store, and UPS sent an inspector to the receiver's house in California. So far, after many phone calls and visits to the UPS Store, we still cannot get any satisfying answer or compensation for our loss. We had to import new parts, pay for a new shipment from Europe, and pay again for shipment to California. The employee who answers our calls says: "I will give the message to the owner." Nothing happens. We paid a lot of money for the extra packaging and shipping, repeatedly.
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