Sometime in September I requested to reconnect my phone service through Supratelecom, at that time I requested inside wire maintenance as I always do. When I received my first bill I noticed that I was not charged for that service coincidentally, I started having issues with my phone line. I then called customer service to request that they help me in this matter when they then insisted that I had never requested the service in the first place.
I was informed that I should pay a technician $90 per hour to fix something that I know I requested insurance for. Frustrated and disappointed, I called back on October 13 to cancel my service. I received a confirmation and was assured that all future bills should be discarded being that I had not received service since October 6.
However, I received another bill and when I called inquire about it, I was informed that even though I did not have service since October 6, I would still have to pay for service that I did not receive until November 7. I requested to speak to a supervisor, I then spoke with Juan Soto who was very sarcastic and nonchalant about the fact that I would need to pay for service that I did not receive. These charged are not justified!
As a large company I expect to receive better service and I do not expect to pay for service that I have not been receiving. When I asked for the email address to send a letter to Juan gave me an email that does not exist!
Bottom line: Stay away from Supratelecom!
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