On 06-20-03 I paid my bill and requested a transfer of service to my new address just one block south. They took all the info and asked for a contact number. The gave me a date just about one week from request date. It is 10-29-03 and I am still waiting!!!
I got tired of calling only to hear that:
A - We already did the transfer (not done)
B - We did not get a contact number (lie)
c - We did not get the address (lie)
d - The customer serv. Rep did not rite down the info (again)
After putting up with the lies on August 01 I contacted a company by the name of Vonage to provide my phone service. They sent a letter of notification to Supra on Aug 07th and to this day (1-29-03) they still have not been able to get my service!
They provided me with a temporary number until the problem gets resolved.
When we contacted Supra we where told that Bellsouth had a problem with my phone number and had blocked the transfer (we contacted Bellsouth, it was a lie)
We at a different time where told that they had never received the transfer request, (lie) Vonage explained that they had received confirmation of receipt. I call every week and ask why I am still getting bills from Supra and they say we are customers, we spoke with 25 agents and finally received three different confirmations that this has been resolved only to get another bill in the mail.
It turns out that either the service rep did not notify billing or billing did not respond and forgot about the confirmation so we start the process again. Supra disconnected my service due to lack of payment so Vonage cannot transfer my service to a non-existing number! Supra tells us that we did not pay so they disconnect until we pay. On a different call they say that they transferred the service to Vonage and that is why we have no service (lie) Vonage has not received the service Supra still refuses to transfer.
Last week I find out that Supra claims that there is a block on the line and that is why they could not transfer service! (Lie). Then I get a confirmation telling me that all has been fixed they apologized and said it will be transferred (it has not). Saturday, I get another bill from Supra. Today I call and they tell me that they will credit service from August 07 but since I had service (I did not) I have to pay from June 29 until Aug 07! I remind her that I did not have service and she continues to read the screen telling me that they will not credit me since I was getting service (I did not).
I call again and get some one telling me that the situation has been fixed and that I will not be billed since I had no service. I have heard that five times and do not believe it. She insists that this is getting fixed and that by Friday I will get all resolved. Each time I speak to a rep. Who swears it will be fixed or is fixed I ask for a letter either faxed or mailed and I have yet to receive one. This company lies and has terrible service.
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