Complaint / Review
JustAnswer
Charged 330 ZAR Twice After Paying 247 ZAR Upfront

On approximately 14 November I needed a legal answer regarding job retrenchment. I found JustAnswer on Google. It seemed like I could get an instant answer, so I registered. They wanted payment upfront of 247 ZAR, which I paid online via a link on their site.

I then received a fax notification from them saying I could log in at their website because the answer was waiting, and that the service was free for a month.

On 18 January I went through my bank statement and saw that they had deducted 330 ZAR from my bank account on 16 December and again on 16 January. All my efforts to contact them or to cancel my subscription, which they hold illegally and which I did not authorize, have been fruitless. They are like phantoms, and any e-mail addresses seem to be fake.

I got contact details for them from a site called computersavvy and found telephone numbers on scamwatch: JustAnswer.com customer service phone numbers, toll-free 888-587-8220, international 650-385-2899.

I have consequently reported them to the Internet Crime Complaint Center.