Complaint / Review
JustAnswer
Charged $15 on Three Statements After One Kitten Health Question

I needed some information concerning a kitten with a health issue and found their online service. My question was answered in a timely manner, and I agreed to the $15.00 charge to my credit card.

The answer was cheaper than going to a vet, so I was pleased. I followed the advice I had gotten from them and thought that was the end of it, except that there would be the charge on my next card statement.

I have now had the $15.00 charge on my last three statements! I tried to contact JustAnswer via their website but was just sent in circles.

I have now resorted to writing to my card carrier to request that they not make any more payments to JustAnswer, as I have not approved the transactions and have not used their services except for one time.

I am hoping my card carrier will be able to rectify the problem, or I will have to cancel my card as well. I am glad to have found others who have experienced the same problem, and I hope the company is shut down soon!!