JustAnswer
Found 60 reviews / complaints

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JustAnswer
Unauthorized $43 Subscription After a $5 One-Time Fee

I was trying to figure out another charge in my bank account from another scammer, and it looks like JustAnswer and this other scammer are linked together. I asked JustAnswer who Margin Holdings Limited was, so they charged me a $5 one-time fee, which was supposed to be refunded. Instead, they ...

JustAnswer
Undisclosed Recurring Charge After Unhelpful Printer Advice

This company popped up when I was having trouble installing a printer cartridge and needed help with the specific application. The person responding knew nothing and did not help in any way with the problem. I was charged $48.00. I was upset, but let it go. Then they charged me again a month later! ...

JustAnswer
Chatbot Said $5 Fee but I Was Charged $45 Monthly

I found their site when I was searching on YouTube for an issue. I clicked on it, and when I asked how much the answer would cost, the "Pearl" chatbot told me it was a $5 refundable fee. I then waited online for the tech. The back and forth took almost an hour, mostly me waiting on a ...

JustAnswer
Unrecognized Charges of $45 and $5 on My Credit Card

My American Express credit card is showing charges of $45.00 and $5.00 on 8/15/2023 that I do not recognize. Please explain the charges, tell me what services I am being charged for, and explain how the charges were determined. Thank you. ...

JustAnswer
Charged Again When Trying to Access a Purchased Answer

I asked a question and was charged the agreed price for the answer. I was notified that the answer had been posted. Upon trying to access the answer, they are now attempting to charge the amount again. ...

JustAnswer
Charged $22 More After $5 Deposit With No Answer

They ask for a deposit of $5.00 and then request $22.00 when they answer your question. I paid the $5.00 deposit, they never answered my question, and they took the additional $22 as well. ...