Bought a mattress set worth $1700 at RTG. It caused back, neck and shoulder pain. They came out and determined the mattress set was defective. Their warranty policy is a joke and very unfair. I am now getting a set worth only $1000. This is something I sleep on every night and a difference of $700 surely will sleep differently! The material and look of the new set is much lower in quality. Tried contacting customer service through email and phone, both offered no help. Disputed this through the Better Business Bureau, again did nothing to get me another mattress set that is similar.
Hopefully, if enough people complain they will change their policy to be fair to the consumer. I've spent over $5000 with RTG and this is how I am treated! The guy at the store even told me that I could complain to corporate but they wouldn't care or do anything! Never will shop there again! I couldn't believe they were willing to lose my business over this!
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