We purchased a mattress and mattress pad from sit and sleep 5 years ago that came with a 10 year warranty on the mattress and a stain warranty from Phoenix mattress pad company. We had spilled some juice on the mattress that created a small stain and called Phoenix to have it cleaned. They sent a tech out and he made a poor attempt at cleaning the stain and left. We then called sit and sleep to report a large depression on one side of the mattress. They sent a 3rd party out and preformed a measurment on the mattress. The result was 1.25" depression which did not meet their 1.5" requirement to replace the mattress. I went to Sealy's web sight and downloaded the specs and procedure to measure the mattress. I measured over 2". Called Sit & Sleep and they sent the tech out again and he found the same as I did. HMMMMMMMM!!! Now we have had Sit and Sleep out twice to replace the mattress and they refuse as they say they can see a stain. We have had numerous people look at the mattress and we can see no stain. They are trying to get out of replacing the mattress and hope we will give up. We are filing a claim in court to make them honor the warranty. Bad business. Do not do business with these people.
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