2005 we bought a refrigerator Amana from Sears totaling $ 2,000.00i in 2009 it stopped cooling and I called the repair service and was offered a service agreement for $251. For one year up to $500.00 in parts and labor costs. I took this. The circuit board was broke and another one was put in. This agreement was til 2010 of july.in March the refrigerator stopped cooling again and I called and was offered a service agreement for $265 for one year with $500 in parts and labor costs. The service man said the coils had frost and he blow dry them so the refrigerator started working 2 weeks later it stopped cooling and it was near Easter and I lost my food that I purchased.
I make an appointment and a different serviceman came and said the circuit board needed to be replaced and the first man should of did it. He went to get it and the one he had was broke so he ordered one and it was to be delivered to our home. It did 4 days later and it was a refurbished product. He came out and replaced it. He said this products breaks numerous times and he has had to replaced several of them. So therefore a pattern is being formed and every year to year and half I will need a new circuit board costing me $265 or more for this agreement. I have already paid over $500.in 1 1/2 years.
I called Amana and all they say is agreement warranty. They will not stand up to their product apparently Thrughout the whole conversation all she could repeat is about the service agreement. So calling Sears again I complained and they reimburse me for food lost. But this will take up the balance of the agreement and if this product breaks I have to purchase another agreement. This product has a defect and I am getting no where with these companies. At this rate within 6 years and this product not cooling I will have paid to buy another refrigerator. This is not fair This is defective product and I am tired of being service agreement. I need for these companies to stand up and admit this is a defect product and by not putting in refurbished parts that just break in a few month at my expense.
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