My husband and I have been loyal sears customers for 40 years. Every appliance we own is sears and we have the service contract on them. My oven has been out for almost one month and I waited the first time for 2 weeks for a repair man and now I have been waiting a week since the first time one ...
Purchased plan July 9th for $274.99 which was to cover the repair work of my Jenn Air Refrigerator and also include a one year warranty for any other future malfunctions of this refrigerator. Repairman came out July 12, defrosted the freezer, said I needed a new motherboard, was told they are ...
I contacted Sears on 11-28, they offered an appt on 11-29 between 8 am and noon, they said I would get an email confirmation of the appt. No email so at 9 am I called to confirm since I called to go into work late. They now said they would not arrive till 1pm to 5pm, I then was disconnected 3 times ...
Sears Home Services overcharged us 3x for a replacement part for a home refrigerator. I could have ordered the replacement part, on line, for approximately $40-$45 but Sears Home Services charged us $135.85. I will never use Sears Home Services again and I will not ever recommend using Sears Home ...
I had 25 Items on my Total Care Grandfathered Maintenance agreement in 2006 last one that was correct. I usually renew my agreement every year or every two years. I had 25 items grandfathered somehow they keep changing it. Now it is only 20 items. The items are usually transferred from year to ...
My Kenmore 5 year old dryer was stopping halfway through dry cycle because of a broken part. The borken part is a thermistor. Retail price of thermistor in Sears website is less than $30. I call Sears Repair Service and placed a service order to repair the broken thermistor in the dryer. The ...