Ok... Sears finally came out to check the refrigerator. Yes, we needed a new compressor that needed to be ordered. But when the service guy checked the next available appointment? Two MORE weeks without a refrigerator, for a total of THREE weeks without a refrigerator during a heat storm. Sigh... Finally works.
Here's my original ripoff report...
We bought our refrigerator from Sears less than three years ago. Last night, I noticed the freezer wasn't freezing. I called Sears Repair. Earliest appointment is six days out. Maddening, but only an inconvenience as we do have a larger freezer in the garage. This morning, realized that the refrigerator part was ALSO not cooling. Called Sears back, assuming they would up the repair date since a family can't live without a refrigerator.
NOPE. Sorry Charlie. That's the earliest date. They do it first come, first served, no matter level of importance.
To top it off, I then respond, 'so my only choice is to pay a repair person to come out and fix it?' I was told that to do so would VOID our warranty.
So, we're stuck. Our only REAL choice? I went on Craigs list and found a cheap refrigerator to buy for the garage.
Don't shop Sears! And if you do, don't bother with the service agreement... It's worthless!
Jill
Kirkland, Washington
U.S.A.
0 comments