In 2005 I purchased a top of the line Kenmore Elite Refrigerator ($2,200.00)
In March I had a condensor replaced after coming home from vacation to find everything thawed and spoiled. It took 1 week for service then additional 4 days to order the part and then 3 days to repair. I purchased a protection agreement for $250.00
In April it went out again and again 4 days to get a repair man, 4 days to get a new compressor and an additional 4 days to repair it again.
I emailed customer service to let them know how dissatisfied I was. They simply responded that I didn't qualify for a replacement. I also made several phone calls and was routed or put on hold. Several times the customer service person spook poor English so that I didn't even understand them.
July 23, (Tucson AZ) Peak of summer the refrigerator is thawed again I am told I will have to wait a week for a repairman to come! I can't get anyone to
respond in a timely fashion. When I told them I had a service agreement, they said I had almost used it up because of my 2 service calls!
The 2 parts that were replaced were major and should have worked longer than 3 years.
It is obvious the product was defective and Sears does not care about the quality or the service. It isn't what it used to be. Because of this experience I will never buy another sears product.
Incidentally, my home was new in I purchased the refrigerator, washer/dryer, reverse osmosis, television and water softner at the same time from Sears.
0 comments