We bought a kenmore freezer on 11/23 from sears and brought it home after a few hours plugged it and it was not cooling down, next day still not cooled down. Unplugged it and plugged it again nothing.
Returned it to sears and got another one in a few days and went to get ice cream from the freezer on 04/15 and ice cream was melted and everything else in it.
Went to sears on 04/20 and they said we did not purchase warranty and they won't take it back. They called 18004myhome and had the repair person come and check it.
He was not able to fix it said it was done and reported it back to sears and said they will contact us.
We do not want another one, obviously this brand, product is garbage and we don't want to keep buying the same brand that breaks down and lose more food again.
Have contacted customer service and talk to someone and try and get our money back and after talking with two customer service reps and calling the store we were told when we go there to return the freezer we can ask to talk to manager and see if we can get our money back. We thought they want to give us store credit and we just want our money back.
Got a call today 04/27 from 1800 479 6351 and was told we can get another freezer online or in the store but for the transaction to go through we need to call them, because sears store can not do the transaction.
We do not want to get another garbage from sears and want our hard earned money back.
Looked up online to find headquarter numbers fro sears and kenmore, surprise. They are both the same.
They make garbage and sell it and when it breaks down do not stand behind it. We do not want to get another appliance from them lose our money, food and precious time.
They know they are selling non quality items and taht is why they have come up with all the return policy strategies and make you run for it.
Hope someone can help.
Will take legal action if necessary.
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