» Internet & Web » Complaint / Review: Fairpoint Communications - Customer Service and General Services. #944625

Complaint / Review
Fairpoint Communications
Customer Service and General Services

It'd take-me an incredibly very long time to guide out each and every problem below, however the primary issues are the following:

We've requested providers 3 times through the organization, as a result of transfer and also to update to fiberoptic when it had been available. They've never ONCE supplied support about the day they gave us. Actually, in most individual occasion it's been pressed off several occasions, being truly a week aside every time. (If we requested support nowadays, we might ultimately get support three months from now, despite the fact that they provide you with a preliminary day five business days in the purchase.)

Along with this, in each occasion, they will have needed a technology come right into our home, that will be beyond absurd - I applied Verizon previously for that same providers and they never once needed to enter the home. Just because a technology needs to enter the house, we have needed to TAKE SOME TIME OFF-WORK for every mount day. That might be a pain, but good, when they arrived about the day given.

The largest problem is, THEY DON'T ACTUALLY let's understand they support day continues to be forced down. We call at the conclusion of those times, and also have particularly required they contact us if anything will be transformed, AND NEVER ONCE have we gotten notice. It is only a phone, waiting, then, "Yes, they pressed the day to five to eight business days from today, we've nothing particular."

The client support individuals have really been the biggest obstruction to Fairpoint. The very first time we ever endured a problem using the mount date being transformed, the woman really lied and stated that was never the date, despite the fact that we'd a verification and had named forward to verify the first date.

Another moment, once they once more skipped the deploy and not named, my spouse spoke on speakerphone to some boss, Laurie, who had been down-right aggressive and declined to allow him speak with anybody else, since she was the only real supervisor and somehow "couldn't" move to somebody else. She repeatedly stated she was alone we're able to keep in touch with, had no superiors (she should have employed himself!) and refused to provide a worker identification, her particular area, or any identifying information whatsoever. While my partner questioned if he might atleast understand what condition she was in, to ensure that we'd anything togo (on our very own) to for aid, and he questioned if we were calling NH, because we reside below, she coldly stated, "number." Whenever we looked up extra information about the telephone number outlined that people were calling, it had been certainly the Portsmouth NH workplace. She stated there is "nothing" she might do.

We eventually just terminated our request fiberoptic, as our support times have now been pressed back repeatedly without any notice. The lady we spoke to nowadays, Nicole, stated we'd obtain an earlier termination charge since our support that people actually have was eventually installed. She was also very defensive.

We've spoken to somebody at Corporate situated in Concord that has been extremely useful and comprehension. It's also poor that she can't create the organization function properly, or get customer support to provide courtesy calls once they "have" to back-up support mount times. It still boggles my brain that somebody does not say anything, ACTUALLY.

It's the worst instance of customer support I've actually, ever seen. It's beyond me how individuals could be educated in this way. Additionally they cannot provide their solutions as guaranteed. Save your self a frustration and steer clear of them, even when this means no web.

Offender: Fairpoint Communications

Country: USA   State: New Hampshire

Category: Internet & Web


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