Fairpoint communications promised me a period of 3 (three) months with NO charges following an 8 week wait to have internet installed in my home. Within 20 days I not only got a bill for the first month of service, I also was billed for the next month and for a modem which I never received as I ...
I was about to pay my FairPoint bill as usual, but then I noticed a strange extra $12.95 charge. It was labeled "BILLED ON BEHALF OF COAST TO COAST VOICE" (ESBI). I thought it would be a matter of a few minutes to call FairPoint billing and remove this charge sine I have never heard of ...
I just bought a new house in another town and needed to transfer service from my apartment to my new house. Two days after making the initial call for service, still no phone. I stressed the importance of needing a land line because my husband is a local police officer and is on call from 3am - 7am ...
My provider, FairPoint, has been billing me monthly to retain all service as it was when I requested account suspension for the winter season. I had high-speed dsl Internet and a good package that included unlimited calling in and out of state, caller ID, and other services for under $50/month ...
Shocking lack of customer service and complete inability to provide services sold. 3/2/09 I called and placed an order to change my phone number and add internet service. I was given a new phone number and told both the number change and the internet service request would be complete 3/12. I was ...
Because fairpoint required over Verizon in New England their transission hasbeen much-less than smooth. There customer care is practically non-existent. Very Disappointed. ...