I registered with Strong TV in Aug. 2008 after shifting to NH since the equipment had been contained in your family. They mounted inside a time. Right after the technology quit, our television quit functioning. I named plus they stated it'd be three months before a technology might come and repair it. A technology turned up for five mintutes, quit, same problem. Another three-week delay. Another technology. Same problem. Another three-week delay. Lastly, in late Nov., a next technology sees there's a break within our satellite. No body else worried searching. Your television now operates. I've recorded around 10 hours with customer care about the telephone. I've been designated to an "scenario supervisor" who never associates me. They credit me for moment without support, but I'm annoyed that I skipped my promotion time. Therefore four individual individuals tell me to call-back in Jan. And they'll provide me free initial at the moment to create up for that missing promotion time. After I contact, they currently inform me this isn't feasible. They are doing provide me free films for 2 weeks rather and that I agree.
During this period my dvr service turns off occasionally many times, needing additional time about the telephone with customer support. During one of these simple calls, my spouse requires to receive a discount book we've. It had been shipped to us by direct television at period of service, named "Your present for you" with 12 deals for numerous stations. The broker believes we're producing the guide up and causes us to see him the whole discount book twice. Lastly he redeems the discount. Per week later an extremely mean broker calls and informs me we're prohibited to make use of the discount guide and we "never must have gotten it." Therefore today they've delivered us a discount guide and used it, however they are "getting it back." And so I stated, simply stop it and credit the consideration. He explained, "I'll stop it but I'm not crediting the consideration." So he's getting me for that funnel and getting a termination charge. I requested to spoken to some boss, he declined. I requested to speak with client maintenance, he declined. Then I requested to stop Direct TV, and he declined.By this time around he's therefore mean I'm sobbing and cannot provide myself to call-back and invest another five hours about the telephone. This really is today on individual events I had been provided a cost to get a support, after which the cost was removed.including a whole voucher book. Bad customer support is a very important factor, but I observe this as baitandswitch—promote for anything, market it in my experience, then cost another cost.
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