» Internet & Web » Complaint / Review: AT&T Dsl - Service. #663117

Complaint / Review
AT&T Dsl

At&t dsl range issues:

On Thursday March 17th I dropped my point for that home at 150 East First Street.

Telephone number is 407-365-7363

I named (on Friday evening, after 9:00P.M. Due to my Mobile Phone anytime hours.)

1-888-321-2375 Fla. DSL Line helpdesk.

The person (Helpdesk-Miguel?) staff insisted the issue was my Device. That we understood wasn't therefore he declined to complete any screening of the point. Ashamed I hung-up without any fulfillment.

Friday after 9:00 P.M. I named to obtain help again from your own Help-Desk. Lynn did screening to my telephone connection guaranteed me I'd no Telephone link. She subsequently put something call-in to get a DSL technology to check on the bond out personally.

The phone call was to become created approximately 8:00 A.M. And midday Sat. March 19th. I kept home hoping I'd possess a community back-up and operating. The DSL technology examined my link in the home, observed no tone. Visited the exterior of my Home examined and discovered there is an available point to my home. Then he put a required a technology to be sent and guaranteed me that my point could be offered at the most recent 6:00P.M. Sat. March 19th.

By 5:25 without any support I named again towards the help-desk (Michelle?), who moved me towards the Point recover people at 866-237-5249 OUR WO # 10975076

Antes (?) was the following help-desk person I spoke with, after being on-hold for forty minutes she assured me somebody could be hereby 6:00P.M. Saturday.

NO-SHOW again. Again I named the helpdesk, requested for that Boss in the place of Kept table technology (mainly I really could not really comprehend his Language). Boss after 24 units of waiting title was Laura Logo Amount CN8891 did examine my criticism, created the declaration NO BODY ACTUALLY does support on Sunday which my purchase was for that 21st at 3:00P.M. A DSL & Point technology could be at my home. I informed her which was the lowest support I've actually experienced and could be processing a criticism.

Monday at 8:15 an AT&t-line guy named he was outside and desired to observe how he may find an answer for my Point issue. It took him around. One hour to obtain the point linked and my support restored. He decided the HELP-DESK didn't execute their work nicely. The issue with AT&T is you’re too large; have little if any educated Americans operating your helpdesk.

Offender: AT&T Dsl

Country: USA

Category: Internet & Web


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