Usacomplaints.com » Internet & Web » Complaint / Review: Century-link - Incompetent service repair techs. #947274

Complaint / Review
Century-link
Incompetent service repair techs

I've voip telephone and Web with millennium-link. While it rains the telephone has difficulty (absent information) when you're speaking and

Occasionally you're disconnected. The reason being you will find to a lot of crc errors building. Have now been worrying to millennium link for weeks on-end. They explained I required a filter about the telephone. I mounted a filter about the phone-line and that I still had exactly the same issue. Millennium-link tier1 technology explained my phone-line was too much time towards the device. I subsequently requested a kitten 6 wire and went it in the software package on the exterior of the home through the wall straight to the device. Nevertheless had issues with the telephone and device disconnecting when it rains. Again I named tier1 technology plus they explained my device was poor. I acquired a hundred years-link contemporary exactly the same evening but still had Web problems and telephone issues. I reported to some tier1 technology again and he explained he didn't observe any difficulty about the point. They'd informed this tale in my experience each time I'd called before. I believe they inform this tale to everyone that calls in. I subsequently spoke to some Tier - 2 technology and he utilized my contemporary and stated it'd 4.2 million HEC problems about the device. He explained it was method to several mistakes in a-8 day-time interval. Millennium-link sent something technology that had no idea just how to resolve this issue. He examined the dsl support line in the home back again to their primary workplace and explained it had been only good, I subsequently named a Tier - 2 technology to determine when the support technology was informing the reality and discovered the info that were down-loaded into his meter and delivered back towards the primary office confirmed there is an issue using the point. I requested the Tier - 2 technology and also the support technology exactly the same issue again to ensure there is no misunderstanding and got exactly the same solution. The support technology had 100% lied in my experience. He done the point for six hours and not got it mounted. I called again to some Tier - 2 support technology and had him examine the device for crc problems and he explained there have been to a lot of building, the point nevertheless had an issue. He delivered a another support technology for that following day and he done the point for just two hours and stated it had been just like it had been likely to get. I examined the ping times plus some of these were working over 200ms and that I told him there is nevertheless an issue about the point. He explained there is not a problem and that I didn't understand how to look for the issue but he declined to check on for almost any issue which he was completed. I told him if he was completed to obtain in his vehicle and keep. He declined to depart and extended to claim that there is not a problem using the point. Again I'd to inform him if he was completed to obtain in his vehicle and keep. Then he quit and that I named the repair-service for millennium-link. The tier1 technology had difficulty reading me since the link was so poor. I expected him to check on the device for mistakes and he kept showing me the dsl line was good. He explained he was having difficulty reading me that my mobile phone mustn't have great support. He didn't recognize I had been speaking on a single point I had been worrying about. He thought it was a mobile phone. I subsequently was used in a Tier - 2 tech that examined my contemporary and stated there is way too many mistakes, there is nevertheless an issue using the point and published up another support demand the boss and also the support technology. I waited all-day long. Nobody actually turned up, nobody named. Exactly the same support technology falsified the report and stated he'd get in touch with me and recommended me the point was great towards the home. He shut out the solution fix purchase the moment he got to function. It had been shut out at 8:01 am. All you read on this website about millennium-link in my opinion is 100% accurate. Never use the corporation for any providers. When you have an issue they're too stupid or to lazy to repair it. P.S. I'll be filling a protest using the public service commission


Offender: Century-link

Country: USA   State: Florida   City: Clermont

Category: Internet & Web

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