This letter is in response to the disconnection notice I received in the mail today on 3-12-12. The tone and language are a direct result of being on hold with 2 fucking lines for over an hour and then being told, "We are sorry, we are currently closed" when I called 45 minutes before 8pm ...
When I canceled my home phone from ATT, I was forced to take a contract for 12 months to keep my DSL or absorb a 25% increase in cost even though I've been with ATT for multiple years for both phone and DSL. To top it off, they now have a notice on the back of the bill that says they are authorized ...
Contacted AT&T today about service interruption. The customer support rep told me that I would need to pay the past due balance was $76 and then they would be able to restore services. After going and making an $80 deposit I called them back on the direct line to the department that the rep ...
We had ATT for several years as a DSL provider; we were told that the only way to get it was with a phone service. The land line was unnecessary but had no other choice; the speed was not great and the phone number created taxes and sales calls. Upon moving in August we were charged a fee for ...
ATT sucks!!! Well, at least their DSL service does... I should have known better since I'd already had issues with them a long time ago but decided to give them a second chance. First issue was when I graduated from college and had to cancel my DSL through ATT/SBC. I had a 2 year contract and I had ...
My DSL wasn't working, so I call tech support hoping they could help me fix the problem. After navigating through their phone menu, I was able to talk to tech support within 2 minutes. At beginning, she was nice and tried to help me with my problem. After 20 minutes without any solution, she ...