I'll repost what I simply published in Comcast own community...
I've been a Comcast client to get a period of time. I've usually employed automated cost when I discover that most convienent. Last Novemeber the financial institution card amount I'd been applying for that automated cost needed to be transformed as somebody had created fraudlent costs on that charge card. When I'd the brand new card I quickly transformed all my balances which were setup with automated payment - Verizon mobile phone support, Amazon.com, Paypal, etc.including my Comcast automated cost. All of the others were simple to change and that I had no issues. I had been outoftown for many of December and Jan. I return in mid January to locate my support was stop and that I was weeks overdue on my funds. It appears Comcast was attempting to statement my previous charge card number nevertheless. I named, spoken with fairly pleasant and useful people, reduced the total amount and went online, and joined the brand new account info again.By recently, March 25th, I had been stop once more. Same issue. Now I had been quite annoyed. Just how many occasions do I've to supply Comcast my proper data before it's properly updated within their program. Which period used to do not consult with anybody who had been useful. The majority of my discussions (and my spouseis) today were having a Veronica 0608. She insisted she was the greatest degree superviser I really could cope with. All I had been seeking was that I spend the late sum, and they fall the late charges and confirm they've the right bill info which means this does not happen again. She declined both demands. I repeatedly described that I had been truly discouraged with this specific scenario and was considering eliminating my bill over it. Nevertheless, she declined to become of any help. It had been like speaking with a software, simply saying exactly the same solutions in a mono tone, difficult to realize speech. I finally quit. My spouse called back-very annoyed. Because she's primarly a spanish-speaker and it has difficulty speaking some issues in Language, she requested to get a Spanish speaking boss. It appears we finished using the same boss and also the same rejection to help us. Because my spouse and that I both work at home, and require our web connection, we'd no option to pay for the costs once more.
I see three main issues with Comcast...
1. On the internet, the auotmatic bill-payment setup doesn't permit you to quickly see what consideration happens to be within the program of course if it's the right info.
2. Based on Veronica 0608 yet others we've conveyed having a Comcast, the machine may take as much as A FEW MONTHS!!! To update using the new payment info, meaning within the mean-time they'll keep attempting to statement the previous bill (bank card).
3. The client support people about the telephone can't take a look at our consideration information to confirm if it's appropriate or not.
I really donot have these issues with every other organization I cope with - Verizon, Comed, People's Gasoline, Amazon, them all ensure it is easier to update account info.
I'd like Comcast to reimburse my late charges and correct out this payment issue so it's different tale every couple weeks. I'd also like anyone to keep in touch with Veronica 0608 that there's the right and wrong-way to deal with clients with legimate issues. I recently named Verizon several times to create modifications to my account together. These were amazing enjoyable as well as recommended methods to decrease my statement I had beennot even conscious of. I had been so pleased. As well as their customer support brokers were clear to see and very enjoyable. I've had better experince with Comcast within this respect previously aswell, although not this time around.
Finally, I've not reported previously about that but often during the night I reduce my Internat link. It usualy occurs late a therefore I have not created a large deal about this. But granted the issues I'm today having with payment, my spouse and that I are studying additional companies and certainly will probably fall our consideration as we understand we are able to get another company setup.